General Questions:

What makes ConnectTo different from others?
How Does ConnectTo work?
Why choose ConnectTo?
How can I benefit from ConnectTo.com services?
What is a PIN?
What is a Master Account Number?
When will my ConnectTo calling card expire?
When will my ConnectTo account expire?
Can I call 500, 700, 800 or 900 numbers using ConnectTo.com services?
Do I need to switch my long distance carrier to ConnectTo?
Can I use ConnectTo’s services in other countries beside the US?
What is the difference in billing for using the local and toll free access numbers?
Will my account be charged for unanswered calls?
Can I make purchases with a check?
Why should I use the local access number?
What is International Toll Free Service (ITFS)?
Account Management
What if I lose my PIN?
How can I update my account information?
My account balance is low - how do I add more money to my account?
Is there an automatic feature to recharge my account?
What will happen if my account runs out of balance in the middle of a conversation?
What should I do in case I find a billing error?
How are my calls calculated and billed?
Can I receive a refund for the unused portion of my account?
Payphone Surcharge
Security and Privacy
Customer Satisfaction Policy
I dial my number but the system just asks me to dial again?? What am I doing wrong?
How does the Referral Program work?
I got disconnected in the middle of my call, why did this happen!?
I tried to purchase a card but got a strange page with an error message?
Why is the rate is lower than what I heard from customer service?
What is ConnectToWorld.com?
What are the Rates?
Are there any surcharges or hidden fees?
Do my calls travel over the Internet?
Is it safe to submit my credit card over the web?
How will I be billed?
How long does it take to get my PIN?
What is the toll free access number?
Can I use ConnectTo outside the continental U.S.?
What are acceptable forms of payment?

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What makes ConnectTo different from others?

ConnectTo saves you money and time. It saves more than 50% on your residential long distance phone bill for both domestic and international phone calls. It saves you time to make a trip to the street corner grocery store or vendor to buy your regular calling card. Everything you need is under your fingertips. You can save money and time for more important things in your life.

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How Does ConnectTo work?

Sign up for ConnectTo by prepaying with any major credit card. You may open an account for $5, $10, $20, or $50. You will receive dialing instructions, a toll free access number, and your PIN number via email instantly. Dial the access number (toll free or local) from any phone in the United States, enter your PIN, and then destination number. It's that easy! If you have Pinless dialing set up on your account already, there's no need to dial the PIN number.
Use the account features listed below by logging on to our site or by creating your personal profile in just minutes.

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Why choose ConnectTo?

No Connection Fee
There are no connection fees on ConnectToWorld.com. It is against our policy to ever charge any sort of connection fee.

No Monthly Fee
There are no monthly fees for ConnectToWorld.com services. Why should you be charged monthly for service after you already opened and paid for an account?

Toll Free Access
With ConnectTo we provide Toll Free access so that you never have to look for a quarter or be charged for a local call when you use our service.

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How can I benefit from ConnectTo.com services?

ConnectTo.com offers substantial savings off your long distance and international calls. There are no hidden charges or fees! You will be charged for only the calls that you make. Our convenient and affordable service is perfect for consumers who want to budget their phone bills monthly with the ease of on-line purchasing. There is no actual physical card. All you need is a PIN and you are ready to dial and save!

Your PIN is your Personal Identification Number. It allows our computer to recognize your account when using our services. Your PIN must be entered in order to place calls. The PIN number also serves as the Master Account Number for your account. When you enter your account management page, you will see your PIN number at the top of the page.

Your Master Account Number, which is also your PIN, allows you to track your calling history and manage your ConnectTo.com account. When you set up an account with ConnectTo, you will be given a personal Master Account number and asked to create a username and password. This will give you online access to recharge your account, make changes to your personal information, and view your calling history. Your Master Account is rechargeable at anytime directly online. Once the account has been set up, you will be able to access all the services that we provide. Usage will be deducted from your account balance and listed on the account history section. "All for one pin! One pin for all!"

Your PIN will be valid for 90 days after your first use.

Your account will be valid for 6 months after your first use or from the date of your last recharge. As long as you continue to recharge your account, your PIN and account will remain active.

ConnectTo.com services can be used to place the following types of calls: domestic long distance, out-bound international calls from the Continental U.S., and International/global access capability. It cannot be used to place calls to 500, 700, 800, 900 numbers; or any special service, toll-free, and directory assistance calls.

No, you do not need to cancel or switch your present Long Distance Carrier. ConnectTo.com offers pre-paid long distance service that enables our customers to save enormously on long distance calls while avoiding any monthly, connection, and service fees at the same time. You may use ConnectTo’s service in conjunction with your normal Long Distance Carrier.

Yes, ConnectTo.com offers numerous ITFS (International Toll Free Service) numbers in most major countries worldwide. For the International toll free numbers and rates information, please check the Rates page for details.

The rate for initiating calls using a local access number or a toll free access number depends on each calling card offered, as the rates will differ.

No, your account will not be charged for calls that are unanswered. If your destination number has an answering device or voicemail service, the call might incur a charge to your account.

ConnectTo accepts personal checks, money orders, and traveler's checks. The minimum purchase for such transaction is $10.00 payable to "ConnectTo Communications." Mail the check as well as your contact information to:

ConnectTo Communications
P.O. Box 3706
Glendale, CA 91221
Please allow 3-7 business days to process your order upon our receipt of your payment.

By using our local access number to initiate your calls, you will benefit from an even lower than our already super low rates. For a local access number in your area, go back to the homepage and click on Access Number Search.

International Toll Free Service (ITFS) is a convenient feature for those who travel or reside outside the United States. ITFS allows subscribers to use their ConnectTo account in over 20 major countries, including Australia, China, Hong Kong, Brazil, Japan, U.K., Taiwan, and many more. For a list of countries please check the Rates page.

When you sign-up with ConnectTo.com, you will be prompted to create a username and password. By logging into your account from our home page with your username and password, you will be able to change both your personal information and password, as well as recharge your account, and view your account history. Account usage is deducted directly from your account balance.

If you happen to forget your PIN number, there are two things that you can do:
Login to your account with your username and password from our homepage. Once in your "My Account" page, information regarding your account will be listed including your PIN number.
If you forgot your username and password, click on "Forgot your password," or write to us at csr@ConnectTo.com. Verification of your full name, home telephone number, and home address is necessary in order to disclose confidential information.

You may login to your account online to make the necessary corrections, or you can email us at csr@ConnectTo.com with the corrections. We will complete your request within 24hrs.

Login to your account from our homepage and click on "Recharge." Fill out the necessary information to complete your recharge. Once your transaction has been completed, an online confirmation will appear and the update will immediately reflect on your account. You may also fax in your payment to 818-546-4617 by providing your username, password, contact, and credit card information.

Yes, ConnectTo has an automatic recharge option for your convenience. Activate this feature and you will not have to worry about running out of minutes ever again. To activate this feature, login to your account, and click on "Change Options." Then click on the "Automatic Recharge" option and fill in the necessary information.

You will hear a warning system prompt when you have one minute remaining in your account. Please try to finish your conversation immediately. Your call will be automatically cut-off when your balance reaches zero. To prevent this, please make sure you have more than enough balance before you place a call.

If you find an error in your account billing, please report the error to csr@ConnectTo.com. Please include a detail account of the problem that occurred. An experienced customer relations representative will be in contact with you within 24-hours.

Calls are calculated based on 1-minute increments. Any fraction of a minute will be rounded up to the next full minute. All minutes used are deducted according to each country rate from your account balance Note: Calling to mobile phones may result in a higher rate.

Unfortunately, we cannot issue refunds for this prepaid service. You may use the service indefinitely until the funds are utilized for your account, given that you use it at least once every 180 days for it not to expire. If your pin number has been disabled due to inactivity, we cannot issue any type of credit or refund.

FCC regulations require payphone operators to implement a surcharge for pre-paid calling card users. The payphone will send a signal to our computer system informing the computer to charge for the connection. Some university dormitories and hotels are also sending the same signal to our computer system, which then implements a surcharge upon connection. Payphone surcharge is $0.72 per call.

ConnectTo.com has taken steps to ensure that your credit card or other sensitive information is never sent unprotected over the Internet. Through the use of a security protocol known as Secure Socket Layers (SSL), we encrypt your order information prior to transmission over the Internet so it cannot be read in transit. This works to keep your Internet transactions private and secure. Your name, address, and credit card numbers - or anything else about your order - cannot be read by anyone else as the information travels from your computer to ours.

When you purchase ConnectTo.com products and services, we request that you use a credit card to order online. When this is the case, we require you to enter your credit card number each time you place an order, since we don't store your number on our Web site. Your credit card information is only used to process your order. We believe this provides you with the most secure shopping environment.

It is our company policy to protect the privacy of our customers in our business operations. ConnectTo.com has the responsibility to protect the confidentiality of the content of any information transmitted over the ConnectTo.com network and safeguard the use of information that customer may reasonably expect us to keep private.

ConnectTo.com is as committed to excellence in customer service as it is to quality communications. We have Customer Service Representatives who are trained in and dedicated to the job of understanding and meeting your communication needs.

With millions of calls being made on our network on an average business day, we're always hard at work making sure that all your calls go through. Whether you need help making calls, finding the right product and service for you, getting answers to your questions or answering questions about your account, our Customer Service Representatives are here to help you.

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I dial my number but the system just asks me to dial again?? What am I doing wrong?
You are doing nothing wrong. The system is not recognizing that number. What you need to do, is send the complete number your are dialing, with your account number to support and we will fix it for you.

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How does the Referral Program work?
It works in a very simple way. For example:
Diana introduced five of her friends by sending http://www.connectto.com with her email address. Every one of them became customers of www.connectto.com. All of them entered Diana's email address as Referrer Email when they did the purchase. She got 5 credits from introducing her friends. Also, she bought five calling cards. She gets an instant calling card for free.

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I got disconnected in the middle of my call, why did this happen!?
This can happen for a variety of reasons. We only allow calls to last a maximum of 60 minutes at which time the system will disconnect you. It is also possible that the problem happened at the destination, this is not uncommon when calling internationally.

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I tried to purchase a card but got a strange page with an error message?
Your credit card may or may not have been processed. Please send an email to support with your full name and the time you made the purchase.

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Why is the rate is lower than what I heard from customer service?
First of all, the customer service uses the face value to do the rate calculation while we use our on-sale price. Secondly, we get wholesale prices by ordering very large volume. This makes it possible to provide lower rates to our customers.

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What is ConnectToWorld.com?
ConnectToWorld.com is an online prepaid calling card site, which you can use from anywhere in the United States or Canada, and save money! We offer both rechargeable and disposable cards with many advanced features, customizable to your needs. You can check upto the minute, in real time, your call history, add funds to your account, set pinless dialing, automatic recharging, etc.

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What are the Rates?
Our rates are available on our website. Please click here to see a full list of our rates.
All rates are billed on a per minute basis in US dollars.

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Are there any surcharges or hidden fees?
ConnectTo has no connection fees, no hidden fees or surcharges of any kind! There are no maintenance fees or taxes that will diminish your minutes.
However, an FCC mandated surcharge of 39 cents may be added to calls placed from a payphone.

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Do my calls travel over the Internet?
ConnectTo uses high quality digital lines to complete your calls. We do not route your calls over the Internet in order to ensure high quality with a high completion rate.

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Is it safe to submit my credit card over the web?
At ConnectTo.com you never have to worry about credit card safety. Period. ConnectTo.com is proud to be a VeriSign Secure Site. Our cutting edge security technology guarantees that every transaction you make at ConnectTo.com is 100% safe. Any page at ConnectTo.com that asks you for personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology.
Our Secure Sockets Layer (SSL) is the industry standard and is the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Once the information reaches us, we use a complicated mathematical algorithm, available only to us, to decode your personal information.
If you are still hesitant to send your credit card information over the Internet, ConnectTo.com now accepts funds from Paypal, personal checks or money orders. For more information, please click here.

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How will I be billed?
Your account with ConnectTo is prepaid. You can open an account for $20, $50, $100 or any denomination in US dollars. Once you make a call, we deduct from your prepaid balance the number of minutes you have spoken multiplied by the rate per minute. The math is simple. Let's say, you call the US for 10 minutes. The rate for the US is currently 6.5 cents a minute. You will be billed 65 cents for the call (10 x 6.5).

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How long does it take to get my PIN?
We process orders in real-time and ensure the integrity of your information. This enables us to reduce costs and pass the savings to you.
You will receive an email confirmation of your order along with the PIN number you purchased.

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What is the toll free access number?
When you open a ConnectTo account, we will send you an activation email with your PIN and the toll free access number. In order to protect our network from people attempting random PIN numbers, we keep the toll free access secure as well.
Our access numbers are here.

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Can I use ConnectTo outside the continental U.S.?
Yes! You can access our network via our toll free access numbers.

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What are acceptable forms of payment?
We currently accept all major credit cards: Visa, American Express, MasterCard, and Discover. We accept any hybrid card as long as the logo of one of these major credit cards appears on the card. You may pay via our secure server or via Paypal.  The address to make payments via Paypal is the following:  paypal@ConnectToWorld.com.  Bank transfers are available with specific requirements, please contact us for more information.

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